Product & Design Thinking, Good Living Lauren Chan Lee Product & Design Thinking, Good Living Lauren Chan Lee

My own version of “What the suck”

How does -1% = -30%? Getting stitches is never fun, and even a small injury becomes magnified when it restricts your movement. Like Shripriya Mahesh’s talk on “What the Suck”, read on to see how “the Suck” inspired me to be a product manager that clarifies the right problem to solve, designs for accessibility and inclusion, and embraces user empathy.

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Product & Design Thinking, Good Living Lauren Chan Lee Product & Design Thinking, Good Living Lauren Chan Lee

Harnessing growth mindset to design a spider killer

The past two weeks, I’ve felt heavy hearted about the state of our nation: racial tensions, protests, and looting, all in the backdrop of a pandemic and economic recession. It felt reminiscent of the Rodney King riots that occurred nearly thirty years ago when I was a child, and I was discouraged to think about how little had changed. I went through the initial stages of feeling overwhelmed and defeated. I wanted to do something, but I was scared that I’d do or say the wrong thing.

Then, a chance encounter with a spider helped me remember that as a product person, I believe in experimentation and having a growth mindset. It’s ok to not feel certain that you have the right answer. Try different solutions, test them out and learn from it. Taking action moves you closer to the right answer, whereas standing still leaves you right where you were when you started. Whether it’s building a new enrollment flow or fighting for equality, take action, even if it means you might fail sometimes.

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Product & Design Thinking Lauren Chan Lee Product & Design Thinking Lauren Chan Lee

How epic storytelling compelled me to watch an ad

How often do you watch an ENTIRE ad on YouTube, without hitting ‘Skip ad’ after the requisite five seconds of playback are up? For me, the answer was never… until I experienced Chris Hadfield’s ad for MasterClass. Read on to see why this ad captivated me, and what we, as product leaders, can learn from it about the power of telling a darn good story.

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